Are you ready to take your services to the digital world?

Our digital service and remote support tool makes it easy for companies to offer their services online and reach customers in every corner of the world.

remote visual support platform
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Why Our Digital Service Tool?

Our digital service tool was developed to help companies impress their customers with forward-looking digital service offerings. As of now, traditional on-site visits are also going online! Here are some reasons why you should choose our digital services platform:

AIVITEX provides remote visual support platform
Overcome skills shortages

Optimize the use of employees by providing digital services and remote support without having to be physically on site. Eliminate long trips to customers and use time more efficiently.

AIVITEX helps reducing CO2 reduction by promoting remote customer support
Drive CO2 reduction

Offer your customers sustainable digital services and online support that reduce energy consumption. Traditional on-site visits can now also be done digitally!

AIVITEX helps companies grow by using remote virtual assistance
Increase competitiveness

Stay competitive and offer digital services and remote support. Otherwise, you face a significant competitive disadvantage. Customers demand fast and digital services.

Savings calculator

We use AIVITEX to carry out audits remotely. In this way we not only save on trips but have also documented all important information.

remote visual support for Rhenus
Markus Schritz

Managing Director Rhenus :people!

Since spring 2021, I have been using the AIVITEX video call for remote quoting and customer consulting. This saves us many trips, the customers are very satisfied and I optimize our processes. Within one working day, the system was ready for use, the employees trained and AIVITEX in operation.

remote visual support for Coldbeam
Michael Hummel

CEO Coldbeam GmbH

AIVITEX has provided us with a sustainable and efficient solution for offering digital customer experience.

remote visual support for Techem
Tobias Czadzeck

Support Specialist
Techem Energy Services GmbH

My many years of experience as an industry representative in the field of smart home, electric mobility, etc. have shown me that 30% of our on-site visits to customers were not necessary.

remote visual support for Jung
Carsten Jung

CEO Jung System Vertrieb & Elektrolotse

With AIVITEX, we have found a suitable product that offers our customers added value and at the same time makes our work easier.

remote visual support for STW
Bastian Reitmeyer

Electromobility specialist sales

COMPANIES SUCCESSFULLY USING DIGITAL REMOTE SERVICES:

Rhenus is using remote customer support from AIVITEX
Techem is using remote customer support from AIVITEX
EoN is using remote customer support from AIVITEX
Roamler is using remote customer support from AIVITEX
remote customer support from Jung
remote customer support from STW
remote customer support from Coldbeam
AIVITEX Features

Everything you need to offer digital services:

white label platform for remote customer support, remote visual assistance and remote live expertise
white label platform for  for remote customer support, remote visual assistance and remote live expertise
WHITE LABEL

Use AIVITEX with your own branding and stand out from your competitors.

digital forms for remote customer support, remote visual assistance and remote live expertise
digital forms for remote customer support, remote visual assistance and remote live expertise
Forms

Use our templates and customize forms for different use cases.

digital documentation for remote customer support, remote visual assistance and remote live expertise
digital documentation for remote customer support, remote visual assistance and remote live expertise
DOCUMENTATION

Capture information during the call and create reports with just a few clicks.

online and offline image editing for remote customer support, remote visual assistance and remote live expertise
online and offline image editing for remote customer support, remote visual assistance and remote live expertise
POINTING AND SCRIBBLE FUNCTION

Point out special features to the customer in the live video with overlays.

live video sessions for remote customer support, remote visual assistance and remote live expertise
live video sessions for remote customer support, remote visual assistance and remote live expertise
PHOTO AND VIDEO FUNCTION

Take photos and record video snippets in live video and see the snapshots automatically in the report.

documents forwarding for remote customer support, remote visual assistance and remote live expertise
documents forwarding for remote customer support, remote visual assistance and remote live expertise
FORWARDING

Forward photos & forms to customers or employees with one click after the call.

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Use cases

Whether it is quoting, wallbox installations, residential construction or insurance claims management and settlement: AIVITEX is the perfect choice for all companies that are in direct contact with the end customer and make many on-site visits.

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About AIVITEX

remote visual support team

About Us

AIVITEX was founded by Antonia Zock, Gelu Vac and Dr. Daniela Gerd tom Markotten.

Our motivation to found AIVITEX came from personal experiences. We experienced first-hand how time-consuming it can be to wait for much-needed on-site support, only to find that it was limited to a 30-second visual check, followed by an announcement to get back to us with a quote from the office. We were disappointed with the effort involved and decided to change this traditional process of services, especially given the challenges of the skills shortage.

What is important to us is building long-term relationships with our valued enterprise clients as we persistently work to transform the service industry: Sustainable. Digital. Efficient.

Impact

Our contribution to the environment - AIVITEX makes its mark!

At AIVITEX, we care about the environment, which is why we are a proud member of Leaders for Climate Action (LFCA). Through our platform, we help companies reduce their CO2 emissions by minimizing on-site visits.
Together with our customers, we are committed to a sustainable future and are leading the way in making a significant contribution to protecting our environment.

Learn more Download our latest Impact Report here
remote visual support vision
remote visual support mission

Our Mission

At AIVITEX, we're venturing into uncharted territory. We're addressing scenarios where on-site customer visits were once the norm. Yet, what if the resources for these visits become scarcer? Our innovation lies in transforming these traditional dynamics. We're reshaping the landscape of tasks that once required physical presence. With AIVITEX, we introduce remote efficiency and sustainability, minimizing the need for on-site visits, and embracing a future where fewer resources yield greater impact.

FAQ

- 5 frequently asked questions -

Is AIVITEX secure?

Yes, security is a priority. AIVITEX employs robust encryption and authentication protocols to ensure the safety of data during transmissions and interactions. We are a GDPR compliant company. Your sensitive information is safeguarded at all times.

How does AIVITEX contribute to sustainability?

AIVITEX significantly reduces the need for on-site travel, which in turn lowers carbon emissions and contributes to environmental sustainability. By minimizing resource-intensive physical visits, AIVITEX aligns with eco-friendly practices.

Can AIVITEX be integrated with existing systems?

Yes, AIVITEX is designed to be flexible and can integrate with existing software systems. This allows for a seamless incorporation of AIVITEX into your workflow.

Is AIVITEX user-friendly?

Absolutely, AIVITEX is designed with user experience in mind. Its intuitive interface and easy-to-use features make it accessible to both technical and non-technical users, ensuring a smooth transition to digital operations.

How can my company get started with AIVITEX?

To begin your AIVITEX journey, you can sign up for our 14-day free trial through our website or by contacting our team directly. Experience the benefits firsthand and explore how AIVITEX can transform your operations. Our team will also be available to assist you every step of the way, ensuring you make the most of your AIVITEX experience.

Contact

Up for a chat? With pleasure.

Contact Information

70563 Stuttgart

info@aivitex.de