Create digital sessions for each action: use live video communications, documentation, photo shoots, forms, checklists, and product presentations in one session. Keep track of past sessions in the history. A session can be a project, a digital service request from a customer, a pre-check for installation, a claim, a house survey or more.
In a live video with your customers, you can see the conditions on site, offer advice, analyze errors and much more - all while maintaining the personal touch and exclusive service. A live video is worth a thousand words and allows you to be there for your customers from any location and support them digitally.
Your individual branding: Give AIVITEX a personalized touch with your own branding and clearly set yourself apart from your competitors. Present your digital services in your own style and strengthen your brand identity e.g. with your logo, CI and individual invitation messages.
For digital workflows: Use practical templates and conveniently create forms. Quickly record relevant data in a form during a live video session and go through checklists. You have the option to send forms for collaborative editing. This way, customers can edit, review, or view forms on their own.
Simple and effective: Record important information during the session and create meaningful reports with one click. AIVITEX helps you capture relevant data and keep a clear overview. Your experts work more efficiently through digital documentation and provide fast and digital support.
Highlight specific aspects: Underline important details and specifics in live video by using overlays. Show your customers what's important with spot-on accuracy, conveying your expertise in real time. Add text to live video to share and highlight information. In addition, text, arrows, lines, and drawings can be added to captured photos for documentation in a variety of colors.
Capture information visually: Capture valuable information during your live video session by taking photos. These images can be archived in your report and are conveniently at your fingertips whenever you need them. Easily request photos from your customers via SMS or email. Use text, arrows, lines, and different colors to highlight important elements in the photos and point out relevant details.
Efficient communication: After the comprehensive assessment, you can forward photos, reports and forms to your customers or team with just one click. This seamless information transfer significantly speeds up the digital service process. Effortlessly request information such as photos from your customers via SMS or email and collaborate on forms online.
Seamlessly create, customize, and monitor multiple teams, (partner) companies, or subsidiaries. Use different roles for different usage rights. Get personalized access and insightful reporting on usage of digital services.
Your window to data insights. Get a clear view of key information, trends, and performance metrics across your digital services in one central hub. Make informed decisions effortlessly with a glance at the dashboard.
Thanks to the browser-based solution, customers don't need to download an app. Instead, they can start a live video session, upload images, or fill out a checklist with just one click on the link you provide via SMS or email.
Multilingual software support: Our software is available in different languages, which enables the smooth execution of digital services and remote support on a global scale.